RTM Console · Real-Time Monitoring & Escalation

RTM ConsoleReal-Time Monitoring & Escalation

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Data source: the rules engine binds to the Gencloud/NiceIEX real-time API.Escalation ladder: Nudge, then Leader, then Ops (per-rule routes configurable).3× rule: the third instance assigns an incident number and opens an investigation.Views: TL sees direct reports · Manager sees their span, incident tiles and rules admin · Admin sees everything · Senior Leader sees dashboards · Agent sees their own pop-ups.

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